So I'm sure some of you have been sitting around thinking to yourself, "But Jarod, what happened with Herb Chambers?!" I'm happy to report that Hayley was able to successfully get her registration, inspection, and corrected odometer statement without trouble. And everyone was very nice and helpful, as well. Pretty much a complete 180 from the week leading up to it. Shocking!
Now what could have possibly caused this turn-about? Seems that the corporate office of HCH has joined my readership and sent a copy of Wednesday's post over to the GM at the dealership. As I actually thought possible, I'm betting they occasionally Google their name and see what comes up. Make sure no one is trashing them without reason. Or maybe I have a fan over there and never knew it!
To me, that sort of tainted their about-face. I was impressed and glad that the GM finally got involved and people stepped up to correct the problems that salesman Ron was causing. A big part of my frustration and anger with them was the fact that even as we explained what had been going on and were getting more and more jerked around, no one else showed any urgency to help us. Not even the sales manager seemed to care at all. Hell, no one even knew who was in the building on a day-to-day basis. We waited for 10 minutes on Wednesday while they paged Ron, who wasn't even working. We then witnessed a debate as to whether or not the finance guy was there. Way to be organized and know what the hell is going on around you.
Anyways...the fact that the corporate office called and probably read them the riot act means that they probably still could give 2 shits about us and their terrible service. They did what they did because their respective bosses told them to. So while the saga is finally over, neither of us ever wants to step foot in their dealership again. And I still can't recommend that anyone goes there. I've had dealing with 5 car dealerships in my life and this was the worst experience ever. And I haven't exactly had some good ones prior to this.
Whatever. I'm sure at least one person has had the same experience at every car dealership in the country. I guess it was just our turn to take one for the team.
Sunday, March 01, 2009
Follow-up to Dealership Post
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3 comments:
Because I'm sitting here all amped up from my hockey game and also becuase I know how many people visit your blog and also because I have a general jist of how Google Page Rank works, I wondered just how hard that person from Herb Chambers had to look to find your blog post.
The answer: Very hard. When googling "herb chambers honda", 25 pages of results come up. Criminaleyes winds up on page 25 with only one link lower.
While I admire their tenacity, I agree with you in that it's crappy that it took them finding your blog to finally get some good service of of them. I probably would have just driven the car through the showroom glass and told them I'm returning it.
p.s. I saw the car the night Hayley drove it off the lot and the front license plate was on upside down. Bad omen, in retrospect. Hope you corrected that.
p.p.s. Seems that Ron should be sorting recycled glass somewhere.
I guess the squeaky wheel gets the grease. Well played sir, well played.
I've been off the reservation for a while with the new position. It's possible with MA's consumer protection laws, the corporate office does some sort of monthly/bi-weekly what have you review of records to make sure they are in compliance. No one wants to be faced with potential treble damages and car dealerships are always under scrutiny.
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