Worst. Car Dealer. Ever.

Okay, time to vent a bit. So last week the wife buys a 2007 Honda Civic from Herb Chambers Honda here in Boston. Thursday night, to be exact. Even though they have a good reputation from people that have bought there, things were pretty bad from the start. Our salesman, Ron, was constantly dealing with other customers and/or issues while trying to sell us a car. And he either lied or was totally clueless about how the extended warranty works. But whatever, it was the right car at a good price and we shouldn't have to really deal with him much after that night. Right? Wrong. So she traded in her old car and wanted to just transfer the plates. On Friday when she picked up the car he said that they'd take care of all of it by Tuesday, Wednesday at the latest. The odometer statement was also wrong, but he said they'd have that fixed by Monday. Well here we are at 9pm on Wednesday night and guess what hasn't happened. We have no registration, inspection, odometer statement, insurance, etc, etc, etc. Ron has continued to lie to us and has yet to come through on anything commitment he's made. Doesn't matter what he said he'd do and by when, none of it has happened as promised. And yes, he totally hung us out to dry tonight again. Apparently by telling my wife "stop by this evening and we'll get everything straightened out and get you your registration" means that he'll be nowhere to be found and no one else in the dealership will have any idea of what's going on. Completely normal, right? It's been the most painful experience I've ever had with a car dealership, and I had a pretty bad one with a Subaru dealer a few years back. I thought watching those morons struggle to find the right paperwork and get it submitted correctly was pretty bad. These guys at Herb Chambers have blown them out of the water.
Right now I'm doing my best to not just step in front of Hayley and let them have it. She's on the mound right now and I will respect that. Until we get the car and we're done with them. Then I'll step up and make sure they know exactly how I feel about the events that have transpired. And since we're still not done there might be yet another chapter! But if it's not done by the time I get to volleyball tomorrow evening I am going to call them and rip someone a new asshole. So they have until about 6:30pm to do what they said they'd have done days ago before I lose it. Hayley won't launch into a profanity-filled tirade because she's a good person. I am not handicapped with such restraints.